Frequently Asked Questions
Get answers to our most common questions!
TV Mounting, Cord Concealment & Streaming Setup
Choosing the right wall mount depends on your viewing habits, room layout, and TV size. The most common types include:
- Fixed Mounts: Slim, low-profile option for rooms where you always watch from the same spot.
- Tilting Mounts: Allow vertical angle adjustment—great for higher mounting locations like over a fireplace.
- Full-Motion Mounts (Articulating): Offer the most flexibility with side-to-side swivel, extension, and tilt. Ideal for open-concept or multi-angle rooms.
Yes—with the right tools and techniques. Most installations are on drywall over wood studs, but we can also mount TVs on:
- Plaster walls
- Concrete or brick (using masonry anchors and specialized equipment)
- Metal stud walls (with additional support)
Not always. If the VESA mounting pattern (hole spacing on the back of your TV) and weight match the existing mount’s specs, you may be able to reuse it. However, it's essential to verify compatibility to ensure safety and aesthetics. A professional evaluation can help you avoid rework or wall damage.
Technically yes, but we recommend professional installation for:
- Correct weight support and stud alignment
- Precision-level mounting
- Hidden or routed cabling for a clean look
- Damage prevention to walls, studs, and cables
Cord concealment refers to hiding or organizing visible wires that connect your TV to other components like soundbars, game consoles, or cable boxes. Benefits include:
- A clean, clutter-free look
- Improved safety by reducing tripping and chewing hazards
- Protection for cables against bending, tugging, or tangling
No, not legally or safely. Running a power cord through the wall is a code violation and a fire risk. Instead, we can install an in-wall power extension kit or a dedicated outlet behind your TV using Romex wiring and an electrician-approved setup.
Who’s Your Tech offers safe, professional outlet installation to meet electrical code.
Absolutely. We’ll get your system fully streaming-ready. We can:
- Connect and configure devices like Roku, Apple TV, Fire Stick, Chromecast, and smart TVs
- Link your accounts (e.g., Netflix, Disney+, Hulu, Prime Video)
- Organize your home screen and settings
- Ensure your devices are connected to your strongest Wi-Fi signal
- Offer guidance on parental controls, subscriptions, and streaming quality
Ring Products and Security Camera Services
Ring is a leading brand in smart home security, offering a wide range of products such as video doorbells, indoor/outdoor security cameras, floodlight cams, and full alarm systems.
These devices use Wi-Fi to send real-time alerts to your smartphone, tablet, or Alexa-enabled device when motion is detected or someone rings your doorbell. You can see, hear, and speak to visitors from anywhere—whether you're at home, at work, or on vacation.
Ring helps deter crime, monitor deliveries, and stay connected to your property 24/7.
Ring devices can operate without a subscription, allowing you to view live footage and receive real-time alerts. However, a Ring Protect subscription unlocks key features such as:
- Cloud video recording & playback
- Video history and event storage (up to 180 days)
- Snapshot capture and rich notifications
- Advanced motion detection and person detection (Ring Protect Plus/Pro)
Battery life varies based on motion frequency, video length, settings, and weather. On average:
- Ring Doorbell Battery Models: 1–2 months per charge
- Stick Up and Spotlight Cams: 3–6 months
- Devices with solar panels or hardwired connections offer longer-lasting or continuous power.
Yes. Most Ring cameras are weather-resistant and rated for outdoor use, including:
- Ring Floodlight Cam
- Ring Spotlight Cam
- Ring Stick Up Cam (Battery/Solar/Plug-in) These devices are built to withstand rain, snow, heat, and cold. Proper placement ensures optimal coverage and longevity.
Ring is designed with DIY users in mind. Many products can be installed with basic tools in under an hour.
However, professional installation is recommended if:
- You're unsure about electrical wiring or drilling into certain surfaces
- You want clean, concealed cabling and precise placement
- You’re integrating multiple Ring devices or adding Ring Alarm
- You prefer a walkthrough, setup, and app configuration service
Ring takes privacy and security seriously. Measures include:
- AES encryption of video streams
- Two-Factor Authentication (2FA) for account access
- End-to-End Video Encryption (optional)
- Customizable privacy zones to limit what your cameras record
- Control Center dashboard to manage linked accounts, devices, and permissions
Yes! Ring integrates seamlessly with:
- Amazon Alexa: View camera feeds, receive motion alerts, or use voice commands to arm your system
- Google Assistant (limited functionality)
- Z-Wave smart devices when paired with Ring Alarm, such as door sensors, locks, lights, and thermostats
- Smart lighting systems like Lutron and Philips Hue for motion-triggered automation
Ring Alarm
Ring Alarm is a do-it-yourself home security system with sensors, motion detectors, and a base station that connects to your smartphone.
Ring Alarm offers easy installation, affordable monitoring, and seamless integration with Ring doorbells and cameras.
Yes, Ring Alarm is designed for DIY setup and typically takes less than 30 minutes to install.
No, but a subscription to Ring Protect Pro provides professional monitoring and additional features.
Yes, you can self-monitor through the Ring app, or opt into professional monitoring.
Ring Hardware & Features
Kits usually include a base station, keypad, contact sensors, motion detectors, and range extenders.
Yes, you can easily expand your system with additional sensors.
Yes, it integrates with all Ring cameras and doorbells.
Ring Alarm has cellular backup if you're subscribed to Ring Protect Pro.
Yes, the base station has a 24-hour backup battery.
Ring Monitoring & Alerts
Alerts are sent via the Ring app on your phone and can also trigger notifications through connected devices.
It’s a service where Ring's security team monitors your home and can dispatch emergency services.
Response times vary by location but are generally prompt once a threat is confirmed.
Yes, settings can be fully customized in the Ring app.
Yes, using the Ring app.
Ring Privacy & Security
Yes, Ring uses encryption and two-factor authentication to protect your data.
Only if you explicitly consent or in response to a legal request.
Yes, videos can be manually deleted or automatically removed based on your settings.
Yes, the keypad includes a panic button feature.
Ring Integration & Smart Home
Yes, Ring Alarm works with Alexa for voice control.
Primarily with Alexa; limited integration with other platforms.
You can set routines for arming/disarming, lights, and cameras.
Computers, Virus/Malware & Data
If you suspect your computer has been infected with a virus, ransomware, or any form of malware, take immediate steps to limit potential damage:
- Disconnect from the Internet – This can help prevent the spread of malware to other devices and stop data from being stolen or encrypted.
- Do Not Enter Passwords or Personal Information – Malware may be actively recording keystrokes or capturing sensitive data.
- Run a Full Antivirus/Malware Scan – Use a trusted security tool (like Malwarebytes, Norton, or Bitdefender) to scan and quarantine threats.
- Check for Unfamiliar Programs or Browser Add-ons – Remove suspicious software that may have been installed without your knowledge.
- Seek Professional Help – If the infection persists or you’re unsure how deep the compromise goes, contact a professional (like Who’s Your Tech) for a full malware removal, system tune-up, and post-cleanup security hardening.
Regular data backups are essential to protect against hardware failure, malware, or accidental deletion. Here’s a guideline to help you stay protected:
- Basic Users: Back up at least once a week using an external hard drive or backup software.
- Business or Power Users: Consider daily or real-time backups using automated tools.
- Mission-Critical Data: Use a hybrid approach with both local (external drive or NAS) and cloud-based backup solutions like OneDrive, Google Drive, Dropbox, or Carbonite.
Yes, it integrates with all Ring cameras and doorbells.
Ring Alarm has cellular backup if you're subscribed to Ring Protect Pro.
Yes, the base station has a 24-hour backup battery.
Smart Home Automation
Smart home automation provides a seamless way to manage your home’s lighting, climate, security, and entertainment systems from one place—whether you're home or away. Key benefits include:
- Convenience: Control devices through your phone, tablet, or voice assistant (e.g., Alexa, Google Assistant).
- Energy Efficiency: Set schedules or rules that reduce energy use, like turning off lights or adjusting thermostats when no one is home.
- Enhanced Security: Automate door locks, cameras, and alarms to activate when you leave, and receive real-time alerts about unusual activity.
- Customization: Create routines such as “Good Morning” or “Bedtime” that adjust multiple devices at once with a single command.
- Accessibility: Make home systems easier to manage for individuals with limited mobility or specific accessibility needs.
Control4 Smart Home Automation
Control4 is a premium home automation system that unifies your smart devices into one seamless platform. With Control4, you can control lighting, entertainment, climate, security, and more through a single app, wall touchpad, remote, or voice command—whether you’re at home or away.
Control4 integrates with thousands of products and can automate:
- Lighting and shades
- Whole-home audio and video systems
- Security cameras and smart locks
- HVAC systems
- Garage doors and gates
- Sprinklers and pool controls
You can also set custom scenes, such as “Goodnight” or “Away,” to control multiple devices with a single touch.
While Google Home and Alexa offer great entry-level voice control, Control4 is a professionally installed and fully customizable automation platform designed for larger, more integrated systems. It provides:
- Greater reliability and performance
- Custom programming
- Secure local control
- Full integration with high-end AV systems and brands Plus, Control4 can incorporate Alexa or Google voice control as part of its system.
Yes. Control4 supports integration with many popular third-party devices like Sonos, Nest, Yale, Lutron, and more. A certified technician will help assess compatibility and optimize your setup.
Absolutely. With the Control4 app and a 4Sight subscription, you can monitor and control your entire system from your phone or tablet—whether you're across the room or across the world.
Control4 is professionally installed. Who’s Your Tech will design and install a system tailored to your space and needs. Most installations include a consultation, hardware setup, wiring, programming, and post-install support.
Yes! One of the biggest advantages of Control4 is its scalability. You can start with one room and expand to your entire home over time as your needs grow.
Who’s Your Tech is a certified Control4 dealer and support provider. We offer ongoing maintenance, programming tweaks, upgrades, and technical assistance so your system continues to run smoothly.
Wi-Fi & Networking
Consistent and reliable Wi-Fi is the backbone of every smart home. Here’s how to enhance your network performance:
- Router Placement: Position your router in a central, elevated location—away from thick walls, metal objects, or appliances like microwaves that cause interference.
- Upgrade Your Equipment: Older routers may not support the latest standards or speeds. Consider upgrading to a Wi-Fi 6 router for stronger coverage and more device support.
- Mesh Networking: Mesh systems use multiple access points throughout your home to create a unified network, eliminating dead zones in large or multi-story homes.
- Wi-Fi Extenders: These are a more affordable option to boost signal in isolated weak spots, although they may reduce speed.
- Wired Backhaul: For the most stable performance, consider running Ethernet cable to smart TVs, gaming consoles, or desktop computers and reserving wireless connections for mobile and IoT devices.
- Professional Assessment: A site survey can identify problem areas and recommend tailored solutions for your home layout and device load. Who’s Your Tech offers a free consultation for your home or business. Give us a call today.